Cancelling before dispatch
Cancel free of charge at any point before dispatch. Because freight is booked in advance, the useful window closes when the consignment note is raised — usually within up to 3 business days of the order, so write early.
There is no cancellation fee, no processing fee and no restocking fee at any stage.
Refund on a cancelled prepaid order
A cancelled prepaid order is refunded in full to the original UPI handle or bank account within 5 to 7 business days, the settlement window banks work to under the Reserve Bank of India’s framework for reversals.
After dispatch
Once the consignment note is raised the order cannot be cancelled. You may refuse the pallet at the gate, or accept it and open a return under our Return & Refund Policy. A refused pallet is refunded once it returns to us and the panels pass the same condition check as any return.
Cash on Delivery orders
Cancelling a COD consignment before dispatch costs nothing. Please do cancel rather than refuse at the gate — a refused pallet occupies a freight slot in both directions and usually comes back with damage.
When we cancel
We may cancel where a size is out of stock, where a price was published wrongly, or where an order looks fraudulent. Each is refunded in full and explained in writing. Questions go to support@belveravaudlt.shop.